Frequently Asked Questions

Click on any of the questions beflow to reveal the answer.

1.

A typical installation can be completed in 1-2 days. If there are no additional renovations other than a bathtub installation, 7 hours from start to finish is average.


2.

Your Bathcare Specialist will discuss all options/services available to you in the in-home consultation. They will be included in your quote, and will be scheduled into your installation plan.



4.

American Standard/The Walkin Tub Company stocks all ComfortSeries™ walk-in tubs in Ontario. Installation is dependent on the work to be done, and the scheduling of our installers. Usually between 1-2 weeks.


5.

Yes, your Bathcare Specialist will review the qualifications with you, and can facilitate the process during your in-home consultation.


6.

You have 10 days after the contract is signed to cancel your order, with no penalties.


7.

Yes! All ComfortSeries™ walk-in bathtubs include an American Standard bath filler with personal showerspray and safety slidebar. Use it standing up or sitting down for peace of mind and security while showering and bathing.


8.

Our patented T5™ Door System forms a hydrostatic seal when compressed by latching the door. Additionally, the weight of the water inside the tub further compresses the door seal making it completely leak proof. The outward opening door locks with 2 heavy-duty stainless steel bolts when the handle is engaged. All door seals are guaranteed with a Lifetime Warranty.


9.

Depending on the size and options you select, the price will vary. Our prices are much lower than other tubs advertised on TV and in magazines, which do not offer all the same safety features of our products or a true Lifetime Warranty. The price may also vary depending on if it is a simple installation, or if the installer needs to widen doorways, or install new tile, etc. You will receive a quote the day of the in-home consultation, and you can decide if you are ready to proceed with the purchase that day. The quote will include all the associated costs.

A 30% deposit is required to get the order started, and balance is due upon completion of installation. Payment terms for a Financed purchase are different, do not require a deposit,  and will start at contract signing.


10.

All ComfortSeries™ walk-in tubs include an American Standard premium fast-fill faucet with personal handshower and 24” safety slidebar with showerclip; a 17” chair-height contoured built-in seat; a built-in chrome safety grab bar; touchpad control panel; QuickDrain®, RevitaJet® Whole Body HydroTherapy System with ChromaTherapy & AromaTherapy and “legs-only” massage; waterproof neck pillow; in-line water heater; self-cleaning ozone sanitation system; and full installation.


11.

The ComfortSeries™ was designed with accessible design, style & therapeutic technology in mind. Our goal is that users are Safe, able to bathe Independently, in Comfort, and ensuring overall Wellness. Our tubs include 44 HydroTherapy jets to assist in the treatment of illness and injury, and in eliminating toxins that cause joint pain and inflammation. Chromatherapy and Aromatherapy use the effect of colour and scent to boost relaxation, reduce tension, and to trigger positive health, emotional, and mental well-being. The outward opening door models are fully accessible for walker-wheelchair users, with a fully contoured seat and the door will open over nearby obstacles such as a toilet.


12.

No. The ComfortSeries™ tubs include a patented QuickDrain®, which is an exclusive innovation that drains ALL water in less than 2 minutes.


13.

Each and every tub comes with a comprehensive, quality assurance Lifetime Warranty on every component of the tub and on installation and labour. If your tub door leaks at any time, we will repair or replace it at no cost to you.


14.

No, our ComfortSeries™ tubs include an In-line Water Heater that operates with the whirlpool jets to maintain water temperature during your bathing experience, and does not turn off until you choose to.


15.

For more that 140 years, American Standard has led the way in developing innovative bathing solutions that have set and re-set the standards for living healthy, living responsibly, and living beautifully. It is a proud legacy that has made American Standard one of the most trusted brands in the industry. Our products stand and by far exceed the market standards. American Standard is the inventor of the acrylic walk-in bathtub, and our prices are much lower than other tubs advertised on TV and in magazines, which do not offer all the same safety features or a true Lifetime Warranty.


16.

Every tub is 100% factory tested with water prior to leaving our manufacturing facility, and again before it leaves our distribution facility. Each and every tub comes with a comprehensive, quality assurance Lifetime Warranty on every component of the tub and on installation and labour. If your tub door leaks at any time, we will repair or replace it at no cost to you.


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